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The General ® Enthusiastically Pursues Digital Transformation with Savings Over $1 Million and An Improved Customer Experience
“Approximately 40% of our claim payments in 2019 reached our customers through methods other than check. We have cut claim payment issue to receipt time by 5 days and realized over $1 million in cost savings. The flexibility and speed of the InsurPay platform meets customers’ needs and expectations, helping us to deliver on The General’s mission to make life easier for our customers. The customer feedback has been outstanding! We have seen our Net Promoter Scores increase 5 points in the 2019 performance year, specifically due to the digital improvements we have made.”
– Molly Cook, Claims Director, The General